edde Terms & Conditions

Refund Policy

The edde Limited refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) (as amended) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses.

Refund Conditions

The edde Limited’s refund policy states that a consumer has the online shop portal timeframe, which is advised in writing from your Child’s education establishment, in which they can cancel your order and be eligible for a refund. If you have questions about this refund policy before you purchase, you may contact us by e-mail at: hello@edde.education or by using the ‘contact us’ facility on this website.

If you cancel any order after the Shop Portal has closed you will not automatically be entitled to any refund, this will be at your child’s education establishment’s absolute discretion.

edde Limited reserves the right to charge a handling fee (15% of the original fee).

Any authorised refunds will be processed by edde Limited within 30 days.


Any notice of cancellation should be made in line with this Refund, Payment & Cancellation Policy the first instance in writing to hello@edde.education, and in the second instance by telephone.  You will need to provide proof of your order, including order reference.  Please be aware that it is your responsibility to ensure that we have received any cancellation notification from you.  Always ensure that you receive a confirmation from us, when any cancellation is notified to us. It may be wise to apply a read receipt to your email when sending. See your email provider for additional details.


All refunds will be credited in the form by which they were made, and any payment made by debit or credit cards will returned only to the payment card used to make the order.